All product orders are subject to availability. If they are not available at the warehouse we will contact you as soon as possible to advice your options. We may in our absolute discretion deliver the balance of your order and place the missing item on backorder and sent it out when it comes in stock, fulfill the order with an exchanged item agreed by you or refund the payment for the out of stock item.
We aim to have all out items in stock, however in some cases we may sell out of an item before we have a chance to mark it out of stock. However, we will endeavour to be in touch with you to notify when the item is expected to be back in stock.
A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular item that sells out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you order consist of a pre-order item, the whole order will be processed and dispatched once the pre-order item is available as the postage may not be able to cover two separate orders. In some cases where higher postage has been paid and we are able to split the order we will send all available items out first and send the pre-order separately once it comes available. Please note: sometimes expected delivery dates of pre-orders change due to delays that are out of our control. We ask for your patience and flexibility when placing a pre-order. We will endeavour to be in touch with regular updates in the event there are delays. We do not offer refunds on pre-ordered items.
You will enter the promotional or discount code on the bottom of the checkout page. Click the Apply Coupon button to apply the discount onto your order and proceed to checkout to complete your order.
Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.